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NOMA Advanced

4 min. readlast update: 10.17.2023

BASIC TROUBLESHOOTING 

Before we begin, please confirm if you are pairing GEN 1, GEN 2, or both. If you have GEN 1 the lights will be GREEN when in pairing mode. If you have GEN 2 the lights will be YELLOW when in pairing mode and use a HUB. 

Also please provide a brief description of the issue you are experiencing. 

Thank you, 

Customer Service 

NOMA SKILL NOT SHOWING UP 

The NOMA Advanced Christmas skill should be able to be accessed by anyone with an Amazon.ca account in Canada. I would advise you to check that you are using an Amazon.ca account, the link below will also take you directly to the NOMA Advanced Christmas skill. https://www.amazon.ca/Gemmy-Industries-NOMA-Advanced-Christmas/dp/B07VB7FZ3X/ref=sr_1_1?crid=1X4WMLD8S7HOT&keywords=noma+advanced+christmas&qid=1665695144&s=digital-skills&sprefix=noma+adv%2Calexa-skills%2C77&sr=1-1 

LIGHTS RECONNECT BACK 

The lights should reconnect back to the last setting. However, the time that the hub and lights sync back up will depends on how fast your internet router is back on once the power is on. It is not immediate. From our testing, it ranges from 2 -10 minutes. And all we did was waiting for the internet and hub (both lights to turn back on). All we did was wait for everything to power back on. 

As soon as the internet is back on, it takes a bit of time for it to connect to the hub, then everything is back on live and can change settings as normal (but it shows last set themes as should be). 

The lights should reconnect back to the last setting. However, the time that the hub and lights sync back up will depends on how fast your internet router is. It is not immediate and from our testing, it ranges from 2 -10 minutes. You will need to simply wait for the internet and hub (both lights to turn back on). As soon as the internet connects to the hub, then everything is live, and you can change the settings as normal (but it shows the last themes as it should). 

BASIC TROUBLESHOOTING 

  1. Are you operating GEN 1 or GEN 2? What color are the lights flashing when you are ready to pair, it should be GREEN or YELLOW? 
  2. What GHz are you connecting to 5GHz or 2.4Ghz? 
  3. Do you connect to the router that you will be using to pair your lights before you start the pairing process? It must be the same and you must be connected to the router prior to starting the pairing process. 

Typically, this will be due to internet connectivity, somehow you are not connected to your internet and that is why it is searching. 

Hello, 

Are you connected to the home WIFI before you start? Is your device connected to the same WIFI before you start to pair? 

Thank you, 

Customer Service 

HUB SAYS SEARCHING 

Here are a few things to check: 

  1. Is the hub connected via Ethernet cable directly to the router? 
  2. Is the power cable plugged in? 
  3. Is the light GREEN on your hub? RED indicates power, GREEN indicates the hub is connected to your internet/router. 
  4. Note the device must be connected to the same WIFI as the router to the hub it is plugged into. 
  5. Are you within 40 feet away from the previous light, always keep it 40ft between the hub and first string of lights? 
  6. Did you wait at least 5 minutes (about 30 seconds per light) after starting the pairing process for lights to pair? 

As a last suggestion please visit the video tutorials that can be found in the app under the HELP tab at the bottom of the page. There is a video there to show you how to set this up step by step. 

MUSIC SIMULTANEOUSLY 

The Airblown® Inflatable 2.0 Smart Christmas trees are not able to play music simultaneously. The music function can only apply for individual items. However, all lightshow functions can sync up for both trees. 

COLORS 

Unfortunately, there appears to be a difference in the production from the GEN 1 products and GEN 2 products. It is more obvious with the white color because the white colors use a “RGB” color mix and one of the colors could be brighter making there be a slight color difference in the white color. 

Thank you, 

Customer Service 

PASSWORD RESET 

Hello, 

We suggest resetting the password if you don't remember if the password is not working. On the login page below the Create an account button you can click "Forgot password" and it will send a reset link to your email.

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